Frequently asked questions
Get ready for an unforgettable stay in Tyrol
Everything you need to know about your stay at the Hotel Liebes Rot-Flüh can be found here at a glance. Discover more!
As you know, certain changes and regulations in daily interaction are necessary for the benefit of health and safety. However, these should not reduce your vacation enjoyment. In our ... liebes Rot-Flüh, the well-being and safety of our guests and employees comes first. We have therefore decided to regularly test our employees for the SARS-CoV-2 pathogen. With this in mind, the Huber family and the entire team do everything in their power to ensure that our ... liebes Rot-Flüh remains a completely unique holiday destination for you.
Rebooking / cancellation
Until 30th of April 2022, you have the option to rebook or cancel at short notice and free of charge up to 24 hours before arrival.
Reservations can be canceled free of charge 1 days before arrival, otherwise 100 percent of the stay will be billed. In the event of no-show or early departure, 100% of the accommodation costs will be charged.
behaviour rules
- All current information is also available at www.sichere-gastfreundschaft.at
- Please keep a distance of at least 1-2 meter in all directions from other people in all areas.
- Hygiene and cleanliness are a priority for us and have therefore always been standard. All public areas and busy places are checked, cleaned and disinfected daily.
- The spacious, 5,500 m2 wellness area (pool, whirlpools, saunas, steam baths, relaxation rooms, fitness center, garden area) are open and offer enough space for distance and privacy.
- Orjola Spa | Massage and beauty treatments are possible and are carried out professionally as usual by our spa team in compliance with safety and hygiene measures.
- In the relaxation rooms | The loungers are disinfected regularly (also during operation).
- The sports program takes place in small groups in compliance with the minimum distance and the maximum number of people allowed, as well as the official requirements.
- In the kitchen and restaurant, too, hygiene and cleanliness are always top priorities. Please disinfect your hands before going to the buffet.
- Our employees are well prepared and trained through instruction.
- We adhere to all legally prescribed behavioral measures and regulations and do everything we can to protect your health and safety.
- The measures are always adapted to the legal requirements.
We react flexibly to restrictions or relaxations with appropriate adjustments and reserve the right to make any changes. If you have any questions or requests, we are always available. Telephone: +43 (0) 5675 6431 or traumhotel@rotflueh.com
We ask you to vacate your room by 11 a.m. on the day of departure. Depending on availability, you can extend your stay until 6 p.m. For the late check-out we charge 40 euros per person.
You are welcome to pay your hotel bill the evening before your departure. Payments on account are also possible at any time. We accept VISA, Mastercard and American Express. Of course, we also accept payments in cash or by EC card.
Our bank details:
Hypo Tirol Bank AG
Kontonummer 300 555 218 64
BLZ 57000
IBAN AT88 5700 0300 5552 1864
BIC HYPTAT22
Hallertauer Volksbank
Kontonummer 6265545
BLZ 721 608 18
IBAN DE24 7216 0818 0006 2655 45
BIC GENODEF1INP
Dogs are allowed in certain rooms on request. We charge 35 euros per night and dog (without food). We ask for your understanding that your four-legged friend has no access to the restaurants (except Via Mala), the bars (except the Montanara Lounge), the ouitside spa area and the wellness and spa area.
Children and adolescents under the age of 16 alone do not have access to the sauna area and are allowed to use the pool only use under supervision. Children are in until 2:30 p.m.
Accompaniment of the parents in the indoor pool and the adjoining sauna to disposal. We also pamper our youngest guests.
Your reservation is binding as soon as you receive the reservation confirmation from us. In addition, a deposit of 200 euros is due.
Our hotel's own cancellation protection covers you in the event of illness and also applies to children and spouses or life partners, in the event of an accident before and during your journey, in the event of death in close family circles or force majeure. We invoice our cancellation protection with the hotel costs (€ 6 per person per night; for children up to 18 years € 4 per person per night), unless you expressly waive this in your booking confirmation.
A parking space in the underground car park is charged at € 8.40 per night in summer and € 16.80 in winter.
Your room is available from 3 p.m. on the day of arrival. If you arrive after 7 p.m., please let us know. If you want to check in between 9 a.m. and 1 p.m., we charge 40 euros per person.